Thanksgiving 2018, What Creates Customer Loyalty
Thanksgiving 2018, What Creates Customer Loyalty
Posted On: Friday, November 16, 2018
Too often we forget what creates customer loyalty: what it is about a business and its leaders or owners that resonate with a community and causes them to take action when needed.
In a small town in Orange County California, customers are having a chance to demonstrate how a community responds to a business owner faced with the illness of his partner.
I visited this shop in years past and experienced the friendliness of the husband and wife who own the shop and wait on customers. This story, captured here by CBS in this video, I read first in the Washington Post. It has been covered by news outlets around the country.
Clearly we are hungry to be be reminded of kindness, caring and community.
Gael O’Brien is a catalyst for leaders leading with purpose and impact. She is an executive coach with a corporate and public affairs background. Gael is President of Strategic Opportunities Group.
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Gael asks great questions that inspire leaders to connect the dots. She works well with boards and is an effective facilitator. Her focus on values clarification raised the bar and helped our organization, and many members who worked with her, develop business plans that met or exceeded goals.